Terms and Conditions

Any special accommodations must be reviewed and approved by TWC management before accepting the proposal.
Quotations are valid for 30 days and must be accepted in writing (signature or electronic acceptance). Acceptance is subject to the Terms and Conditions in effect on the date of service.
All work will be completed in a professional, workmanlike manner, and where applicable, in compliance with local codes and regulations.
TWC confirms that it is properly insured against injury to its employees and any losses resulting from employee actions.
TWC reserves the right to update these Terms and Conditions at any time without prior notice. Revised versions will be posted on our website.

WINDOW CLEANING

All windows must be securely closed on the day of service. Any open windows that cannot be closed will not be cleaned.
The client is responsible for ensuring all items to be cleaned are structurally sound. TWC reserves the right to document and/or refuse service on any questionable items.
Full access must be available on the scheduled service day. We do not move obstacles. If limited access reduces the scope of work, a proportional charge will apply. If no access is available, a $75 trip fee will be charged.
Windows deemed unsafe or inaccessible on the day of service will not be cleaned.
External glass is typically cleaned with a water-fed pole system using pure water and left to dry naturally.
A “window” includes frame, sill, sash, and glass, made of wood, aluminum, steel, or UPVC. Sills made of brick, tile, or stone will not be cleaned due to brush damage risk.
TWC provides a 36-hour Streak-Free Guarantee on all window cleaning packages.

PRESSURE WASHING

Pressure washing removes most stains; however, some marks may remain.
External water access is required.
Client is responsible for covering or removing all outdoor furniture. A $150 fee will be charged if we must do it. TWC is not liable for chemical damage to outdoor items.
TWC offers a 3-day satisfaction guarantee on premium pressure washing packages only.

GUTTER CLEANING

Basic gutter cleaning includes clearing internal gutters only. Hauling debris, repairs, or replacements are not included unless otherwise agreed.
All cleanings are done via leaf blower; And flushed the Downspouts with water hose.
Exterior gutter surface cleaning is not included (available at an additional cost).
TWC offers a 15-day guarantee on all gutter cleaning packages.

AWNING CLEANING

TWC is not liable for unexpected damage during awning cleaning services.
We reserve the right to decline awning cleaning if the material is over 5 years old or fails our inspection.
TWC offers a 24-hour guarantee on all awning cleaning services.

RESCHEDULING, CANCELLATION & CLIENT RESPONSIBILITIES

Each client is allowed to reschedule their appointment up to two times. The new appointment must be scheduled no more than 7 days before or after the original date.
Rescheduling or cancellation within 8 hours of the scheduled appointment will result in a $35 fee per occurrence.
Rescheduling more than 8 hours in advance is free of charge for the first 2 times.
Requests to reschedule beyond the two allowed instances may result in a fee equal to the full service agreement amount.
TruShine is not liable for delays due to weather, supply issues, or other uncontrollable circumstances.

PAYMENTS

Payment is due upon completion of service unless otherwise agreed.
TWC may require credit card information or a $100 deposit to confirm an appointment. Jobs requiring materials require a 50% deposit.
Accepted payment methods: cash, check, credit card (in person, by phone, or online).
Commercial account payments can be mailed to: 3525 Murdock ST, Houston, TX 77047
Clients with unpaid balances may be denied further service.
Disputed payments are the client’s responsibility to resolve. Late and recovery fees may apply.

LATE FEES

Residential Accounts: 10% late fee applies after 1 days.
Commercial Accounts: 10% late fee applies after 30 days.
Balances unpaid after 60 days will be sent to collections (including legal fees).

OTHER POLICIES

All sales are final. Refunds are only issued for unused material during service.
A 14-day written notice is required for residential service cancellation. Less notice will result in the full service charge.
All services are subject to applicable Texas state TAX.
If a service complaint leads to a revisit and the work is found to be satisfactory, a $75 trip fee will apply.

Updated July 3, 2025